Frequently Asked Questions

? How to Order

Every month I update the shop once unless I have taken on customs or otherwise noted. I announce a time and date of an update on my Instagram bio/profile, and inform those on my mailing list. Most items sell out the day of an update. It is best to be on the website a few minutes prior to the  release time if you are looking to get something specific. Having your form of payment readily available at the the time is helpful as well.

? Custom Submissions

I open my books for custom submissions one to two times a year. Please do not send me any ideas or submissions until that window has been announced.

ACCEPTING CUSTOM SUBMISSIONS IN 2020:

APRIL 29 - MAY 1 and SEPT 25 - 27

- Please contact me via the shop when submitting your request. 

- Limited to four separate submissions if submitting more than one. Each person can receive up to *two accepted* submissions.

- Include images of a design I’ve already created you, an image would like me to create, or an image of your personal idea. Designs I've already created are typically selected over grand and vague design requests.

- Due to volume, response time is 2 weeks from submission. Everyone will receive a response.

- If your submission has been selected, correspondence regarding pricing and listing will begin. Please understand that discussions and price quoting does NOT guarantee a custom.

- Listings that have been paid in full guarantee a custom.

- Space is limited, so response time to a price quote is essential in securing what you are submitting for.

Please do not take it personal if you do not get a spot; I am a one-woman operation when it comes to creation; I have my limits. Please respect + honor my healthy boundaries. Customs typically may take 8 weeks to complete once payment has been received.

? Pricing

Prices for my work are listed when items become available and publicly posted for the people. Please see my inventory via my shop for update-to-date pricing. If I am sold out, please wait for the next batch of goods for pricing. I have an update at least once a month unless otherwise noted. 

? Auctions

Designs that are in high demand but limited or are one of a kind will often be auctioned on Instagram. These auctions are not announced and happen randomly. I list the item with guidelines and time frame on a post through Instagram. Buyer must have a PayPal or Venmo account and Instagram account to participate.

? Pre-Orders

I often offer pre-order listings for certain designs during a shop restock/update. These pre-order designs are pre-selected by me. Please see my shop header and Instagram profile for a listed day and time for the next update. Pre-orders take 6--8 weeks for completion once payment has been received, 8-10 weeks during high volume. Please consider subscribing to my website to receive shop update reminders.

 

? Mailing List

Visit cbeceramics.com and subscribe to my shop's mailing list by entering your email in the mail subscriber provided. I send out a reminder email the day of a shop update with details on what's coming up. 

? Reserves

I do not take reserves. It is first come first served.

 

? Wholesale + Consignment

Local shops as well as shop across the states have asked to carry my goods, but have also asked for 20-50% of the sale. I don't want to raise my prices to make up the difference, or take that big of a cut in my original prices. For this reason, I do not sell on consignment or wholesale.

? Shop

Visit the "Shop" tab on my website, and it should be linked to my online shop. Contact me if you have any issues.

 

? Markets, Craft Fairs

-Before the Art Markets in the Old Creamery District got cancelled, I had a booth there every month from May through November in 2015 and 2016. I was a vendor at the North Country Fair in 2017 and 2018, which happens in Arcata on the plaza for two days in September. I was a participant in the 2019 North Coast Open Studios, which happens the first two weekends of June. I had an exhibition at the Fire Arts Center in July 2019. I also had a booth at the Trinidad Indie Craft fair for the holidays in Dec 2019. Markets for 2020 have been cancelled as of March 2020 due to the pandemic (Covid-19). All sales will be online until further notice.

? Refunds/Cancellations/Exchanges

PLEASE BE CAREFUL WHEN ORDERING!
Pots are like people: no pottery is perfect, and neither are we. Sometimes the ceramic world can be unforgiving, or have a “mind of its own” due to unforeseeable factors. Things happen, glazes run, shit cracks and stuff explodes, especially in a shared community space. However, we all have interesting characteristics that make us special; so too with pottery. When you do not seek perfection in pottery or people, and enjoy them for what they are, you will find your life greatly enriched.

 

When you make the decision to place an order through my shop on a ready to ship item, make sure you have thoroughly decided. There are no refunds. I include multiple photographs from different angles. In many cases I provide measurements, however, if they are not provided, I am always open and responsive to questions regarding a listing. I write a description of each item to help you with your decision making. Take your time! *All purchases are final.*If there is a problem with your order, please contact me. If for some reason you have to *cancel* before shipment has occurred, there is a $10 fee for cancellation starting April 2018.

Pre-orders: once payment is accepted, work will begin. If for some reason valid reason, you have to "cancel*, you agree to forfeit 50% of the total sale (excluding shipment). 

Customs: Once payment is accepted, there are no cancellations/refunds.

? Shipping Policy:

I use USPS Flat Rate Priority Shipping for most orders. For jewelry, I offer First Class and Priority. I always try to reuse packing materials (bubble wrap, air bubble packets, newspaper, tissue paper) when I can. I ensure I wrap my items well! I include a business card, thank you note, and perhaps a little something extra.

 

All orders, please allow 3-5 days after an item has been purchased to ship it (1-2 weeks during high volume) unless that item is a custom order, or I am on Etsy vacation. All U.S. orders are sent using USPS 3-day Priority Mail with delivery confirmation, as well as $100 insurance on your items. For International Shipping, I offer First Class and Priority with $200 insurance. Prices for International shipping are FIRST CLASS prices. If you are a LOCAL! Use code LOCALLOVE at checkout to skip the shipping charges. If you live in Arcata/Mckinleyvillle/Trinidad/Eureka, I would be happy to arrange.