Frequently Asked Questions

How do I go about ordering?

-Every month I update the shop once or twice. These items become available for purchase at a specific date and time which is announced on Instagram and Etsy shop header, with ample time for folks to be ready. Most mugs tend to sell out the day of an update. It is best to be on the website a few minutes prior to the update release time if  you are looking to get something specific.

Do you take commissions or customs?

- I open my books for custom submissions once, maybe twice a year. I have not decided when that time will be in 2020. Please do not send me any ideas or submissions until that window has been announced, as I tend to get bombarded.

Contact me via ETSY when submitting your idea. When sending in your submissions, *LIMIT* your requests to FOUR if submitting more than one. Each person is limited to *two accepted* submissions. Send me your proposals with snapshot images of a design I’ve already created or your personal idea. Designs I've already created are typically selected over grand and vague design requests.Due to volume, response time is 2 weeks from submission. Everyone gets a response. If your submission has been selected, pricing and listing correspondence begin. Please understand that discussions and price quoting does NOT guarantee a custom. Listings that have been paid in full guarantee a spot. Space is limited, so response time to a price quote is essential in securing a spot. Do not take it personal if you do not get a spot; I am a one-woman operation when it comes to creation; I have my limits. Please respect + honor my healthy boundaries. Customs take 8 weeks to complete once payment has been received.

What are your prices?

- Prices become available when items become available and publicly posted for the people. Please see my inventory via my Etsy shop for update-to-date pricing. If I am sold out, please wait for the next batch of goods for pricing 

When do you have auctions?

-Designs that are in high demand but limited or one of a kind will often be auctioned on Instagram. These auctions are not announced and happen randomly. I list the item with guidelines and time frame on a post through Instagram. Buyer must have a PayPal account and Instagram account to participate.

Do you take pre-orders?

Yes, I often offer pre-order listings for certain designs. These pre-order designs are pre-selected by me. Pre-orders are offered the day of a shop update. Please see my Etsy shop header and Instagram bio for a listed day and time for the next update. Pre-orders take 6--8 weeks for completion once payment has been received. Consider subscribing to my website to receive shop update reminders.

How do I subscribe to your site?

-Visit cbeceramics.com and subscribe by entering your email in the mail subscriber provided. I send out a reminder email the day of a shop update with details on whats coming up. 

Do you take reserves?

-No.

Do you sell on consignment?

-No. Local shops have asked to carry my goods but have also asked for 40-50% of the sale. I don't want to raise my prices to make up the difference, or take that big of a cut in my original prices. I do all of my sales via Etsy or local fair. 

How do I get to your Etsy shop?

-Visit the "order/purchase" tab on my website, there is an arrow that links to my Etsy shop. You can also go to the link cbeceramics.etsy.com

Do you participate in any local shows or craft fairs?

-Before the Art Markets in the Old Creamery District got cancelled, I had a booth there every month from May through November in 2015 and 2016. I was a vendor at the North Country Fair in 2017 and 2018, which happens in Arcata on the plaza for two days in September. I was a participant in the 2019 North Coast Open Studios, which happens the first two weekends of June. I had an exhibition at the Fire Arts Center in July 2019. I also had a booth at the Trinidad Indie Craft fair for the holidays in Dec 2019. Markets for 2020 will be announced when I know.

Refunds/Cancellations/Exchanges

PLEASE BE CAREFUL WHEN ORDERING!
Pots are like people: no pottery is perfect, and neither are we. Sometimes the ceramic world can be unforgiving, or have a “mind of its own” due to unforeseeable factors. Things happen, glazes run, shit cracks and stuff explodes, especially in a shared community space. However, we all have interesting characteristics that make us special; so too with pottery. When you do not seek perfection in pottery or people, and enjoy them for what they are, you will find your life greatly enriched.

 

When you make the decision to place an order through my shop on a ready to ship item, make sure you have thoroughly decided. There are no refunds. I include multiple photographs from different angles. In many cases I provide measurements, however, if they are not provided, I am always open and responsive to questions regarding a listing. I write a description of each item to help you with your decision making. Take your time! *All purchases are final.*If there is a problem with your order, please contact me. If for some reason you have to *cancel* before shipment has occurred, there is a $10 fee for cancellation starting April 2018.

As for pre-orders, once payment is accepted, work will begin. If for some reason valid reason, you have to "cancel*, you agree to forfeit 50% of the total sale (excluding shipment). If I hold up my end of the agreement by completing the work, yet the second party involved has broken the agreement by not following through with the sale, I have no rational choice but to seize at least half of of funds because of the work provided. This would include unforeseen factors such as glaze runs, pinholes, surface cracks, and other interesting characteristics that sometimes occur. Please see first paragraph of this section. If an anomaly occurs, I will decide upon shipment if discounts should be applied. Generally I may mark the item down to a price I would have listed it to be should it have been a ready-to-ship. This mark down will reflect in a reimbursement to the buyer on a case by case basis once the item has shipped.