Frequently Asked Questions
How to Order
If you check the SHOP tab, it will lead you to my store front. Anything listed is available to order. I update the shop seasonally unless I have taken on customs, preorders or otherwise noted. I announce a time and date of an update on my Instagram profile and inform those on my mailing list. Many items are sold the day of the update. It is best to be on the website a few minutes prior to the release time if you are looking to get something specific. Having your form of payment readily available at the time is helpful as well.
I open my books for custom submissions once a year. Please do not send me any ideas or submissions until that window has been announced. I make this date announcement on social media (Instagram @cbeceramics) and here.
*Openings for submissions for 2022: JUNE 21-22
1. Limited to four separate requests within the submission.
2. Include images of a design I’ve already created, an image would like me to create, or an image/sketch of your idea. Designs I've already created are typically selected over grand and vague requests.
3. Due to volume, response time is 2 weeks from submission. Everyone will receive a response by August 6th 2022
4. If your submission has been selected, correspondence regarding pricing and listing will begin. I will send you a quote for what you have requested. When you have confirmed, I will create a listing.
5. Listings that have been paid in full guarantee a custom. Please understand that discussions and price quoting does NOT guarantee a custom.
6. Submitters who have not communicated regarding an unpaid listing for two weeks from being notified of its publishing forfeit their request, and any other submissions in the future for wasting my time.
7. Submissions that have been approved but for whatever reason did not get finalized, will have to resubmit in another round. A submission approval the first time around does not guarantee a second approval. This also goes for price quotes the first time around. My time and the value of it is not static.
If you do not get a spot, please do not take it personal. I am a one-woman operation when it comes to creation, and I have my limits. Please respect + honor these boundaries. Customs typically take 10 weeks to complete once payment has been received, unless otherwise informed due to unforeseen projects or circumstances.
Prices for my work are listed when items become available and publicly posted for the people. Please see my inventory via my shop for update-to-date pricing. If I am sold out, please wait for the next batch of goods for pricing. I have an update at least once a month unless otherwise noted.
Designs that are in high demand but limited or are one of a kind will often be auctioned on Instagram. These auctions are not announced and happen randomly. I list the item with guidelines and time frame on a post through Instagram. Buyer must have a PayPal or Venmo account and Instagram account to participate.
I often offer pre-order listings for certain designs during a shop restock/update. These pre-order designs are pre-selected by me. Please see my shop header and Instagram profile for a listed day and time for the next update. Pre-orders take 8 weeks for completion once payment has been received,10 weeks during high volume. Please consider subscribing to my website to receive shop update reminders.
Visit cbeceramics.com and subscribe to my shop's mailing list by entering your email in the mail subscriber provided. I send out a reminder email the day of a shop update with details on what's coming up.
I do not take reserves. It is first come first served.
Wholesale + Consignment
Local shops as well as shop across the states have asked to carry my goods but have also asked for 20-50% of the sale. I don't want to raise my prices to make up the difference or take that big of a cut in my original prices. For this reason, I do not sell on consignment or wholesale.
Visit the "Shop" tab on my website, and it should be linked to my online shop. Contact me if you have any issues.
Markets, Craft Fairs
-Before the Art Markets in the Old Creamery District got cancelled, I had a booth there every month from May through November in 2015 and 2016. I was a vendor at the North Country Fair in 2017 and 2018, which happens in Arcata on the plaza for two days in September. I was a participant in the 2019 North Coast Open Studios, which happens the first two weekends of June. I had an exhibition at the Fire Arts Center in July 2019. I also had a booth at the Trinidad Indie Craft fair for the holidays in Dec 2019. Markets for 2020-2021have been cancelled as of March 2020 due to the pandemic (Covid-19). All sales will be online until further notice.
Refunds + Cancellations Policy
PLEASE BE CAREFUL WHEN ORDERING!
Pots are like people: no pottery is perfect, and neither are we. Sometimes the ceramic world can be unforgiving or have a “mind of its own” due to unforeseeable factors. Things happen, glazes run, shit cracks and stuff explodes, especially in a shared community space. However, we all have interesting characteristics that make us special, so too with pottery. When you do not seek perfection in pottery or people, and enjoy them for what they are, you will find your life greatly enriched.
When you make the decision to place an order through my shop on a ready to ship item, make sure you have thoroughly decided. I include multiple photographs from different angles. In many cases I provide measurements, however, if they are not provided, I am always open and responsive to questions regarding a listing before purchase. I write a description of each item to help you with your decision making. Take your time because all purchases are final. If there is a problem with your order regarding shipping address or something you want to add, please contact me. If you have placed an order for a ready to ship item and for some reason you have to cancel before shipment has occurred, there is a $50 fee for this course of action starting Jan 2022. If you have placed an order for a pre-order or customs, once payment has been accepted, there are no cancellations/refunds.
I use USPS Flat Rate Priority Shipping for most orders. For jewelry, I offer First Class and Priority. I use ethically sourced packing materials. I ensure I wrap my items well! I include a business card, thank you note, and perhaps a little something extra.
Please allow 3-5 days after an item has been purchased to ship it (1-2 weeks during high volume) unless that item is a custom order, or I am on "vacation." All U.S. orders are sent using USPS 3-day Priority Mail with delivery confirmation, as well as the appropriately priced insurance on your items. For International Shipping, I offer First Class and Priority with appropriately priced insurance. Pricing for shipping therefore is as such to cover the insurance cost of my work.
If you are a LOCAL! Use code LOCALLOVE at checkout to skip the shipping charges. If you live in Arcata, I would be happy to arrange a drop off at your door.